ES Pages Publications

Children's Books
by Susan Syddall

Illustrated Stories
ES Pages Publications



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Book Sizes
Gift Vouchers
Minimum Order Value
Refunds

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Postal Orders
Purchases

Payment Options

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Item vales will be displayed in one of a selection of currencies.
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Purchases Making a purchase
To Add items to the shopping cart
[Step 1] Click on the Catalogue menu selection. [Step 2] Choose the category of items to select from and click on the select icon to the right. [Step 3] Use the same process (as in step 2) to choose from the catalogue list. -oOo- [Step 4] Click on the add to cart button after * reviewing the item description and * altering the quantity field if required.
A complete purchase may contain line-items that require no freight cost. OR Items such as books that require freight charges for delivery to an address.
Transported items
All items requiring freight should be added to the shopping cart before freight is calculated. We have tried to make sure that freight costs are as close to cost as possible. As such you need to add freight before checkout... If after adding a freight charge you decide to add another item such as a book that requires freight, delete the current freight item from the shopping cart and select the appropriate freight item. In some instances, if the added item does not increase the order above the next weight limit, no increase in freight charge may be noticed. When items which require freight are selected, the checkout button should not be visible.... When items not requiring freight are selected, or a freight item has been added, the checkout button should be visible and allow you to complete the sale.
Deleting Items
[Step 1] Select the desired line-item; [Step 2] Mark for deletion by clicking on the Delete Checkbox with the mouse; [Step 3] Click on the Update Cart button Several items may be updated at a time.
Change Item quantities
To change line item quantities: [Step 1] Select the desired field with the mouse, highlight the field content (or use backspace/delete keys) and [Step 2] Enter the new quantity then [Step 3] Click on the Update Cart button. Several items may be updated at a time.

Minimum Order
On each purchase, a minimum order value is required. ie: HKD$80 not including freight. If you add an item such as one small book, the value may be below the minimum amount, if so, before you see the checkout button a message will be displayed to indicate the required currency minimum purchase amount.

Refunds Refunding Within 60 Days of Payment
With reference to the following conditions, a refund for the entire amount or partial refunds of a transaction may be made within 60 days. If goods have already been shipped, no refund will be made. Post packed goods or returned goods will only be accepted based on the customer paying for all packaging and shipping, payment and a restocking fee but only with prior approval and with the returned goods in as new condition.
Refunding After 60 Days
When a refund is made after 60 days, transaction fees charged for processing the payment are not refunded. Refunds may only be on a pro-rata basis. See conditions in Refunding Within 60 Days of Payment.
Gift Vouchers Use Conditions
With reference to the following conditions, a Gift Voucher for the full or partial payment of an item. Gift Vouchers are valid normally for one year, should you have difficulty completing your purchases within this time period please contact us. Refunds for Gift vouchers are on the same basis as other refunds. If using a voucher as a part payment of one item please contact us to make arrangements for the purchase. Only one voucher may be used for the purchase of any one item (due to credit charges). If using a voucher to make multiple purchases over a period of time, please contact us for your accounting details.
Postal Orders
Susan Syddall P.O. Box 5309 Maroochydore BC Queensland Australia 4558 Susan Syddall 19 flr Unit F Tower 3 Bayshore Towers 608 Sai Sha Road Ma On Shan New Territories, HONG KONG (no post code for Hong Kong) For orders in Hong Kong, contact: Kiwik International Limited Suite B, 5th Floor Milton Mansion, 96 Nathan Road, (entrance in Granville Rd) Tsim Sha Tsui HONG KONG Office Telephone: (852) 2722 4219

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